Shipping policy
Processing time
All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays.
Because our products are made to order, processing times may vary slightly during high demand periods.
Shipping time
Estimated delivery times:
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EU: 3–10 business days
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Non-EU: 4–15 business days
Delivery times are estimates and may vary depending on location, customs delays, or carrier issues.
Shipping costs
Shipping costs are calculated at checkout and depend on your location and order size.
Customs, duties & taxes
Norudum is not responsible for any customs duties, taxes, or fees applied to international orders. These charges are the responsibility of the customer.
Order tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking information to update.
Incorrect address / failed delivery
Customers are responsible for providing the correct shipping address.
If an order is returned due to an incorrect or incomplete address, we are unable to offer a refund.
Damaged or incorrect items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
norudum@gmail.com
Include your order number and clear photos of the issue so we can assist you.
Returns
For return information, please refer to our Return & Refund Policy.
Customers must contact us before returning any items, as return addresses may vary depending on the product.